Privacy Policy

1. Introduction

At Eternida ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eternida.com and use our AI-powered storytelling platform (the "Service").

By using our Service, you consent to the data practices described in this policy. We encourage you to review this policy regularly as we may update it periodically to reflect changes in our practices or legal requirements.

This policy covers our treatment of personally identifiable information that we gather when you access or use our Service, but not the practices of companies we don't own or control, or people we don't manage.

2. Information We Collect

2.1 Personal Information

We collect personally identifiable information ("Personal Information") that you voluntarily provide to us. This may include:

• Name, email address, and contact information
• Account credentials (username and encrypted password)
• Profile information and preferences
• Payment information (processed securely through Stripe)
• User-generated content including stories, character descriptions, and uploaded images
• Communications with our support team

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information about your device and usage patterns:

• IP address, browser type, and operating system
• Device identifiers and technical specifications
• Usage data including pages viewed, time spent, and feature interactions
• Log files and error reports for service improvement
• Cookies and similar tracking technologies

2.3 AI Processing Data

To provide our AI-powered services, we process your content through third-party AI platforms including OpenAI and RunwayML. This processing is conducted under strict privacy agreements and security measures.

3. How We Use Your Information

3.1 Service Provision

We use your Personal Information for various purposes, including:

• Creating and managing your user account
• Processing your stories and generating AI-powered content
• Delivering videos, animations, and other generated content
• Processing payments and managing your credit balance
• Providing customer support and responding to inquiries
• Personalizing your experience and content recommendations

3.2 Communication

We may use your contact information to:

• Send transactional emails about your account and services
• Provide important updates about our Service
• Respond to your requests and customer service inquiries
• Send promotional communications (with your consent)

3.3 Service Improvement

We analyze usage data to improve our Service, develop new features, and ensure optimal performance and security.

4. AI and Third-Party Services

4.1 Data Sharing with AI Partners

When you use our AI features, your content may be processed by these third-party services. We ensure that:

• All AI partners maintain strict privacy and security standards
• Data is processed only for the purpose of providing our Service
• We have appropriate data processing agreements in place
• Your content is not used to train AI models without your consent

4.2 Payment Processing

Payment information is processed securely by Stripe, our payment processor. We do not store your complete payment details on our servers. Stripe's privacy policy governs the handling of your payment information.

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your Personal Information to third parties except as described in this policy:

5.1 Service Providers

We may share your information with trusted service providers who assist us in operating our Service, conducting our business, or serving our users.

5.2 Legal Requirements

We may disclose your information when we believe disclosure is necessary to:

• Comply with applicable law or legal process
• Protect the rights, property, and safety of Eternida and our users
• Prevent or investigate possible wrongdoing
• Protect against legal liability

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction:

• Industry-standard encryption for data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure data centers and backup systems
• Employee training on data protection and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

7. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:

• Account information is retained while your account is active
• Generated content is stored according to your account settings
• Usage logs are typically retained for up to 2 years
• Payment records are kept as required by financial regulations

When Personal Information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your Personal Information:

8.1 Access and Portability

You have the right to request access to the Personal Information we hold about you and to receive a copy of this information in a portable format.

8.2 Correction and Update

You can update your account information through your profile settings or by contacting us to correct inaccurate information.

8.3 Deletion

You may request deletion of your Personal Information, subject to certain legal limitations and business requirements.

8.4 Opt-Out

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise these rights, please contact us at support@eternida.com with your request and verification of your identity.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service:

9.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how you use our Service
• Preference Cookies: Remember your settings and preferences
• Security Cookies: Protect against fraud and unauthorized access

9.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.

10. International Data Transfers

Your information may be processed and stored in countries other than your own, including the United States where our servers are located. We ensure appropriate safeguards are in place for international data transfers.

By using our Service, you consent to the transfer of your information to these locations, subject to applicable privacy laws and regulations.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect Personal Information from children under 13.

If you are between 13 and 18 years old, you may only use our Service with the consent and supervision of a parent or guardian.

If we become aware that we have collected Personal Information from a child under 13 without parental consent, we will take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification.

Your continued use of the Service after any changes constitute your acceptance of the new Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: