How Can We HelpYou Today?
Our friendly team would love to hear from you. Whether you have questions, need support, or want to share your story ideas, we're here to help.
Send us a message
Fill out the form below and we'll get back to you as soon as possible. We typically respond within 24 hours.
You can also reach us directly at support@eternida.com
We're Here to Help!
Our support team is passionate about helping you create amazing stories. From technical questions to creative guidance, we're ready to assist you on your storytelling journey.
General Inquiries
Questions about Eternida and our services
Technical Support
Need help with creating your stories?
Partnerships
Interested in collaborating with us?
Press & Media
Media inquiries and press requests
Everything You Need to Know
Quick answers to common questions about credits, pricing, and support
What is a credit?
Credits are used for any AI-powered action including story enhancement, scene generation, and movie creation. Each credit represents one unit of AI processing power.
How many credits does each action cost?
Do credits expire?
No — credits never expire. Unused credit balances can be refunded to the original payment method if membership is cancelled.
Free Trial
All new users receive 3 free credits to explore My Story, My Book, and Characters features without any payment required.
Refund Policy
All AI processing actions are final. Users are shown an estimate before the Movie is processed to confirm any credit use. We recommend testing a short sample video before generating a full project.
Payments
Secure payment processing through Stripe. We never store credit card information on our servers. All transactions are encrypted and protected.
Support Contact
For help, users may contact us through multiple channels:
Support Contact
support@eternida.comReady to Create YourStory Masterpiece?
Don't let your amazing stories stay untold. Join thousands of creators who have already brought their memories to life with Eternida.